Thursday, November 12, 2015

The Nigerian Civil Servant And The Public

The Nigerian civil servant is the most under-appreciated person in the working world.

I think this is the problem, because the civil-servant also feels under-appreciated, he/she also regards his/her job with little care. Have you ever being to an organisation run by the government(e.g public library, government hospital etc) and had someone who works there treat you so bad that you regret ever stepping out of the safety of your own home.
Why are these people so rude? My God. While working on publishing my book (Solitude which is available on Amazon, link above page), i went to the Kaduna public library to get my ISBN. On getting there i met the most distasteful woman ever, she was unnecessarily rude and unkind and for the life of me, i could not tell what i had done to offend this woman. I decided to be terribly kind to her, i greeted her, tried to crack jokes which she did not find remotely funny and offered to buy her something when i went to print my request letter which she declined with the roll of her eyes. But this is not the only case, have you ever gone to the Transport Authorities for your drivers licence in Nigeria and you happen to not know anyone there? You would hate the day you learned how to drive. No one wants to even listen to you talk-less of attend to you. I do not know why this case is so common with government bodies. I was at the Barau Dikko Teaching Hospital in Kaduna for a medical report and i opened a file, paid and everything. I came back the next day and what do they tell me? My file was missing and i had to pay for another file? I understand it is a little sum of 200 naira but what if i was someone whom could not afford to spend 200 naira every time? I am sure there are people whom are not financially well off that come to the hospital, how does the hospital expect them to get any treatment?
The Nigerian public sector is in dire need of reform. There should be some form of civil servant training program that teaches potential civil servants about customer relations. This is not okay, have you ever been to a public hospital abroad? people want to help you even, why is Nigeria falling behind on something as simple as customer relations, besides, the moment you choose to work with/for the government, you have chosen a life of National service. You are obliged to treat the public with respect seeing as you are serving them and all. There are so many cases like this, i detest anything that requires i go to any public organisation for anything.
I do not understand if it is because these people hate their jobs, or they just don't care about the people that they serve, or they feel "the government does not pay me enough to care about all of this" but you are a civil servant, you work for the people, you must learn to be nice to the people you directly serve.



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